WHY DO WE NEED YOU?

Kaycan has an exciting career opportunity for a Customer Service Representative based in Dartmouth to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience;
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team;
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts;
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs;
• Updating, referencing, and maintaining customer accounts in our inventory/CRM system;
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping;
• Updating and referencing the company’s CRM system (Oracle);
• Supply and inform clients of pricing, credit terms as well as entering orders in system;
• Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals;
• Other duties as required.

IS THIS JOB FOR YOU?

Here is what’s important to have to apply:

• Team player with excellent customer service skills;
• 2-3 years of experience in a similar role including in-person customer service;
• Attention to detail and strong data entry skills;
• Very good computer skills and experience with MS Office, data entry and databases;
• Well-organized with strong leadership skills;
• Excellent verbal and written communication skills;
• Ability to multi-task and work in a fast-paced environment.

A LITTLE MORE ABOUT US

Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

BENEFITS IN JOINING US

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

Our amazing benefits and programs include, but are not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental;
• Family Focus & Balance: Parental leave, paid time-off, and Employee Assistance Program;
• Financial Security: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) and Employee Stock Purchase Program (PEG);
• Tuition Reimbursement: Continuing education for every season of your career
• Employee Recognition Programs;
• LiveWell: Rewarding you for living a healthy lifestyle;
• Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social);
• Pet insurance options: Insurance plan & prescription discount program for your furry friends;
• Perks & Savings Program: access to thousands of gift cards, in-store and online discounts, as well as cashback offers.